Cancellation & Refund Policy for New Found Agency

At New Found Agency, we strive to deliver high-quality digital marketing and web development services tailored to your business needs. Our Cancellation & Refund Policy is designed to be transparent and fair.

1. Project-Based Services (SEO, Web Development, Branding)

• Cancellation Before Project Start:
  A full refund will be issued if the project is canceled before any work begins.

• Cancellation After Work Begins:
  If you cancel after work has started, a partial refund will be issued based on the work completed up to that point. A minimum of 30% of the project fee is non-refundable to cover administrative and preparatory time.

• No Refund:
  Once 75% or more of the project is completed, no refund will be issued.

2. Monthly Retainer Services (SEO, Social Media, PPC)

• Cancellation:
  Clients must provide at least 14 days’ notice before the next billing cycle to cancel recurring services.

• Refunds:
  Monthly payments are non-refundable once the service period has started. However, services will continue until the end of the billing cycle.

3. Digital Products (Templates, Audits, Reports)

• No Refunds:
  Due to the nature of digital products, all sales are final and non-refundable once the product has been delivered or accessed.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us via:

📧 hey@newfoundagency.com
Include your full name, invoice number, and reason for the request.

We aim to process valid refund requests within 7–10 business days.

5. Dispute Resolution

If you are dissatisfied with our services, we encourage you to contact us to resolve any concerns before filing a chargeback or dispute with your payment provider.